Microsoft CRM Sparks Rethink
Out-of-the-box CRM is now a reality for small to medium sized businesses. However, expecting instant benefits without integrating these solutions with the rest of the business can lead to disappointing results.
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Cutting Through the Confusion
As the popularity of on-demand CRM increases, so does the confusion between the monikers for CRM software presented as a utility-type service and CRM served up as a hosted solution. The confusion, in part, is a result of the overlap between the two.
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